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SHIPPING POLICY
HOLIDAY SHIPPING UPDATE
ALL ORDERS PLACED ON OR AFTER DECEMBER 14, 2022 WILL NOT HAVE A GUARANTEE DELIVERY BY DECEMBER 25, 2022.
PROCESSING AND SHIPPING TIMES MAY INCREASE DURING HOLIDAYS AND OTHER PEAK SEASONS.
HOLIDAY SHIPPING UPDATE (ETERNAL COLLECTION)
ANY ORDERS PLACED ON OR AFTER DECEMBER 14, 2022 WITH ANY FEAR OF GOD ETERNAL COLLECTION ITEMS ARE SUBJECT TO SHIP BEGINNING JANUARY 3, 2023. PLEASE ALLOW 1-5 BUSINESS DAYS TO RECEIVE A SHIPPING CONFIRMATION EMAIL AFTER JANUARY 3, 2023.
AMENDING A SHIPPING ADDRESS
WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED AFTER CHECKOUT.
ONCE AN ORDER HAS BEEN SHIPPED, AN EMAIL WILL BE SENT TO THE EMAIL ADDRESS PROVIDED ON THE ORDER WITH YOUR SHIPMENT'S TRACKING INFORMATION.
CUSTOMERS ARE RESPONSIBLE FOR MONITORING THE DELIVERY OF THEIR SHIPMENT ONCE AN ORDER HAS LEFT OUR WAREHOUSE.
U.S. SHIPPING OPTIONS AND COSTS
BRANEU OFFERS FREE STANDARD GROUND SHIPPING FOR ALL FULL PRICE MAINLINE ORDERS SHIPPING WITHIN THE UNITED STATES. ORDERS TAKE 4-7 BUSINESS DAYS TO ARRIVE ONCE YOUR ORDER LEAVES OUR DISTRIBUTION CENTER IN LOS ANGELES.
INTERNATIONAL SHIPPING OPTIONS AND COSTS
INTERNATIONAL SHIPPING RATES VARY. DURING CHECKOUT WE CALCULATE SHIPPING COSTS BASED ON YOUR LOCATION AND ESTIMATED WEIGHT OF YOUR PACKAGE.
FAILED DELIVERY/ RETURNED TO SENDER/ ABANDONED PACKAGES
IF YOUR PACKAGE CANNOT BE DELIVERED TO THE GIVEN SHIPPING ADDRESS DUE TO INCORRECT SHIPPING ADDRESS AND/OR PHONE NUMBER, THE PACKAGE WILL BE RETURNED TO THE SENDER (FEAR OF GOD) AT THE CUSTOMER’S EXPENSE.
IF THE RECEIVER IS ABSENT UPON ALL DELIVERY ATTEMPTS, YOUR PACKAGE WILL BE HELD AT A LOCAL FEDEX CENTER FOR PICK UP. IF THE CUSTOMER FAILS TO PICK UP THE PACKAGE FOR ANY REASON, THE PACKAGE WILL BE RETURNED TO THE SENDER (FEAR OF GOD) AT THE CUSTOMER’S EXPENSE.
PACKAGES WILL BE HELD AT CUSTOMS FOR 30 DAYS, AFTER WHICH IT WILL BE DEEMED ABANDONED. CUSTOMERS WHO HAVE ABANDONED A PACKAGE WILL FORFEIT THE RIGHT TO AN EXCHANGE OR REFUND FOR THEIR ORDER.
DAMAGED/OPENED BOX
IF YOU RECEIVE YOUR PACKAGE, AND IT IS DAMAGED AND/OR OPENED, PLEASE TAKE A PHOTO OF THE DAMAGE BEFORE CHECKING THE CONTENTS INSIDE. PLEASE SUBMIT A CLAIM VIA THE COURIER USED TO SHIP YOUR ORDER.
Terms Of Service
OVERVIEW This website is operated by Braneu. Throughout the site, the
terms “we”, “us”
and “our” refer to Braneu. Braneu offers this website, including all information, tools and
Services available
from this site to you, the user, conditioned upon your acceptance of all terms, conditions,
policies and notices
stated here.
By visiting our site and/ or purchasing something from us, you engage
in
our
“Service” and agree to be bound by the following terms and conditions (“Terms of Service”,
“Terms”), including
those additional terms and conditions and policies referenced herein and/or available by
hyperlink. These Terms
of Service apply to all users of the site, including without limitation users who are
browsers,
vendors,
customers, merchants, and/ or contributors of content.
Please read these Terms of
Service
carefully before accessing or using our website. By accessing or using any part of the site,
you
agree to be
bound by these Terms of Service. If you do not agree to all the terms and conditions of this
agreement, then you
may not access the website or use any Services. If these Terms of Service are considered an
offer, acceptance is
expressly limited to these Terms of Service.
Any new features or tools which are
added
to the
current store shall also be subject to the Terms of Service. You can review the most current
version of the
Terms of Service at any time on this page. We reserve the right to update, change or replace
any
part of these
Terms of Service by posting updates and/or changes to our website. It is your responsibility
to
check this page
periodically for changes. Your continued use of or access to the website following the
posting
of any changes
constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They
provide us with
the online e-commerce platform that allows us to sell our products and Services to you.
By agreeing to these Terms of Service, you
represent that
you are at least the age of majority in your state or province of residence, or that you are
the
age of majority
in your state or province of residence and you have given us your consent to allow any of
your
minor dependents
to use this site.
You may not use our products for any illegal or unauthorized purpose
nor
may you, in
the use of the Service, violate any laws in your jurisdiction (including but not limited to
copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A
breach or
violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse Service to
anyone for any
reason at any time.
You understand that your content (not including credit card
information), may be
transferred unencrypted and involve (a) transmissions over various networks; and (b) changes
to
conform and
adapt to technical requirements of connecting networks or devices. Credit card information
is
always encrypted
during transfer over networks.
You agree not to reproduce, duplicate, copy, sell,
resell or
exploit any
portion of the Service, use of the Service, or access to the Service or any contact on the
website through which
the Service is provided, without express written permission by us.
The headings used in
this agreement
are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are
not responsible
if information made available on this site is not accurate, complete or current. The
material on
this site is
provided for general information only and should not be relied upon or used as the sole
basis
for making
decisions without consulting primary, more accurate, more complete or more timely sources of
information. Any
reliance on the material on this site is at your own risk.
This site may contain
certain
historical
information. Historical information, necessarily, is not current and is provided for your
reference only. We
reserve the right to modify the contents of this site at any time, but we have no obligation
to
update any
information on our site. You agree that it is your responsibility to monitor changes to our
site.
Prices for our
products are subject
to change without notice.
We reserve the right at any time to modify or discontinue the
Service (or any
part or content thereof) without notice at any time.
We shall not be liable to you or
to
any third-party
for any modification, price change, suspension or discontinuance of the Service.
Certain products or Services may be
available
exclusively online through the website. These products or Services may have limited
quantities
and are subject
to return or exchange only according to our Refund Policy: [LINK TO REFUND POLICY]
We
have
made every
effort to display as accurately as possible the colors and images of our products that
appear at
the store. We
cannot guarantee that your computer monitor's display of any color will be accurate.
We
reserve the
right, but are not obligated, to limit the sales of our products or Services to any person,
geographic region or
jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to
limit
the quantities
of any products or Services that we offer. All descriptions of products or product pricing
are
subject to change
at anytime without notice, at the sole discretion of us. We reserve the right to discontinue
any
product at any
time. Any offer for any product or Service made on this site is void where prohibited.
We
do not warrant
that the quality of any products, Services, information, or other material purchased or
obtained
by you will
meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any
order you place
with us. We may, in our sole discretion, limit or cancel quantities purchased per person,
per
household or per
order. These restrictions may include orders placed by or under the same customer account,
the
same credit card,
and/or orders that use the same billing and/or shipping address. In the event that we make a
change to or cancel
an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone
number provided at
the time the order was made. We reserve the right to limit or prohibit orders that, in our
sole
judgment, appear
to be placed by dealers, resellers or distributors.
You agree to provide current,
complete and
accurate purchase and account information for all purchases made at our store. You agree to
promptly update your
account and other information, including your email address and credit card numbers and
expiration dates, so
that we can complete your transactions and contact you as needed.
For more
details,
please review
our Refund Policy: [LINK TO REFUND POLICY]
We
may provide you with access to third-party tools over which we neither monitor nor have any
control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as
available”
without any
warranties, representations or conditions of any kind and without any endorsement. We shall
have
no liability
whatsoever arising from or relating to your use of optional third-party tools.
Any use
by
you of the
optional tools offered through the site is entirely at your own risk and discretion and you
should ensure that
you are familiar with and approve of the terms on which tools are provided by the relevant
third-party
provider(s).
We may also, in the future, offer new Services and/or features through the
website
(including the release of new tools and resources). Such new features and/or Services shall
also
be subject to
these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain
content,
products and Services available via our Service may include materials from third-parties.
Third-party
links on this site may direct you to third-party websites that are not affiliated with us.
We
are not
responsible for examining or evaluating the content or accuracy and we do not warrant and
will
not have any
liability or responsibility for any third-party materials or websites, or for any other
materials, products, or
Services of third-parties.
We are not liable for any harm or damages related to the
purchase or use of
goods, Services, resources, content, or any other transactions made in connection with any
third-party websites.
Please review carefully the third-party's policies and practices and make sure you
understand
them before you
engage in any transaction. Complaints, claims, concerns, or questions regarding third-party
products should be
directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for
example contest
entries) or without a request from us, you send creative ideas, suggestions, proposals,
plans,
or other
materials, whether online, by email, by postal mail, or otherwise (collectively,
'comments'),
you agree that we
may, at any time, without restriction, edit, copy, publish, distribute, translate and
otherwise
use in any
medium any comments that you forward to us. We are and shall be under no obligation (1) to
maintain any comments
in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but
have no obligation to, monitor, edit or remove content that we determine in our sole
discretion
to be unlawful,
offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise
objectionable
or violates any
party’s intellectual property or these Terms of Service.
You agree that your comments
will
not violate
any right of any third-party, including copyright, trademark, privacy, personality or other
personal or
proprietary right. You further agree that your comments will not contain libelous or
otherwise
unlawful, abusive
or obscene material, or contain any computer virus or other malware that could in any way
affect
the operation
of the Service or any related website. You may not use a false e‑mail address, pretend to be
someone other than
yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are
solely responsible
for any comments you make and their accuracy. We take no responsibility and assume no
liability
for any comments
posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY]
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains
typographical errors,
inaccuracies or omissions that may relate to product descriptions, pricing, promotions,
offers,
product shipping
charges, transit times and availability. We reserve the right to correct any errors,
inaccuracies or omissions,
and to change or update information or cancel orders if any information in the Service or on
any
related website
is inaccurate at any time without prior notice (including after you have submitted your
order).
We
undertake no obligation to update, amend or clarify information in the Service or on any
related
website,
including without limitation, pricing information, except as required by law. No specified
update or refresh
date applied in the Service or on any related website, should be taken to indicate that all
information in the
Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant
that your use of
our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that
the
results that
may be obtained from the use of the Service will be accurate or reliable.
You agree
that
from time to
time we may remove the Service for indefinite periods of time or cancel the Service at any
time,
without notice
to you.
You expressly agree that your use of, or inability to use, the Service is at
your
sole risk. The
Service and all products and Services delivered to you through the Service are (except as
expressly stated by
us) provided 'as is' and 'as available' for your use, without any representation, warranties
or
conditions of
any kind, either express or implied, including all implied warranties or conditions of
merchantability,
merchantable quality, fitness for a particular purpose, durability, title, and
non-infringement.
In no
case shall Braneu, our directors, officers, employees, affiliates, agents, contractors,
interns,
suppliers,
Service providers or licensors be liable for any injury, loss, claim, or any direct,
indirect,
incidental,
punitive, special, or consequential damages of any kind, including, without limitation lost
profits, lost
revenue, lost savings, loss of data, replacement costs, or any similar damages, whether
based in
contract, tort
(including negligence), strict liability or otherwise, arising from your use of any of the
Service or any
products procured using the Service, or for any other claim related in any way to your use
of
the Service or any
product, including, but not limited to, any errors or omissions in any content, or any loss
or
damage of any
kind incurred as a result of the use of the Service or any content (or product) posted,
transmitted, or
otherwise made available via the Service, even if advised of their possibility. Because some
states or
jurisdictions do not allow the exclusion or the limitation of liability for consequential or
incidental damages,
in such states or jurisdictions, our liability shall be limited to the maximum extent
permitted
by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Braneu and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The
obligations
and liabilities of the parties incurred prior to the termination date shall survive the
termination of this
agreement for all purposes.
These Terms of Service are effective unless and until
terminated by either
you or us. You may terminate these Terms of Service at any time by notifying us that you no
longer wish to use
our Services, or when you cease using our site.
If in our sole judgment you fail, or we
suspect that you
have failed, to comply with any term or provision of these Terms of Service, we also may
terminate this
agreement at any time without notice and you will remain liable for all amounts due up to
and
including the date
of termination; and/or accordingly may deny you access to our Services (or any part
thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any
right or
provision of these Terms of Service shall not constitute a waiver of such right or
provision.
These Terms
of Service and any policies or operating rules posted by us on this site or in respect to
the
Service
constitutes the entire agreement and understanding between you and us and governs your use
of
the Service,
superseding any prior or contemporaneous agreements, communications and proposals, whether
oral
or written,
between you and us (including, but not limited to, any prior versions of the Terms of
Service).
Any
ambiguities in the interpretation of these Terms of Service shall not be construed against
the
drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can
review the
most current version of the Terms of Service at any time at this page.
We reserve the
right, at our sole
discretion, to update, change or replace any part of these Terms of Service by posting
updates
and changes to
our website. It is your responsibility to check our website periodically for changes. Your
continued use of or
access to our website or the Service following the posting of any changes to these Terms of
Service constitutes
acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions
about the Terms of Service should be sent to us at Orders@braneu.com.
Our contact
information is posted
below:
[INSERT TRADING NAME]
Orders@braneu.com
[INSERT BUSINESS ADDRESS]
[INSERT
BUSINESS PHONE NUMBER]
[INSERT BUSINESS REGISTRATION NUMBER]
[INSERT VAT NUMBER]
Privacy Policy
This Privacy Policy describes how braneu.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at Orders@braneu.com or by mail using the details provided below:
Braneu , 701 East Franklin Street, Suite 712, Richmond VA 23219, United States
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
- Device information
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels [ADD OR SUBTRACT ANY OTHER TRACKING TECHNOLOGIES USED].
- Disclosure for a business purpose: shared with our processor Shopify [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION].
- Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site [ADD OR SUBTRACT ANY OTHER PERSONAL INFORMATION COLLECTED].
- Order information
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION. FOR EXAMPLE, SALES CHANNELS, PAYMENT GATEWAYS, SHIPPING AND FULFILLMENT APPS].
- Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers [INSERT ANY OTHER PAYMENT TYPES ACCEPTED]), email address, and phone number.
- Customer support information
- Purpose of collection:
- Source of collection:
- Disclosure for a business purpose:
- Personal Information collected: [INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]
- Purpose of collection: to provide customer support.
- Source of collection: collected from you
- Disclosure for a business purpose: [ADD ANY VENDORS USED TO PROVIDE CUSTOMER SUPPORT]
- Personal Information collected: [ADD ANY MODIFICATIONS TO THE INFORMATION LISTED ABOVE OR ADDITIONAL INFORMATION AS NEED.]
[INSERT FOLLOWING SECTION IF AGE RESTRICTION IS REQUIRED]
Minors
The Site is not intended for individuals under the age of [INSERT AGE]. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
- [INSERT INFORMATION ABOUT OTHER SERVICE PROVIDERS]
[INCLUDE FOLLOWING SECTION IF USING REMARKETING OR TARGETED ADVERTISING]
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- [INSERT IF APPLICABLE] We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- [INSERT IF YOU USE A THIRD PARTY MARKETING APP THAT COLLECTS INFORMATION ABOUT BUYER ACTIVITY ON YOUR SITE] We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
- [INSERT IF USING SHOPIFY AUDIENCES] We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.
- [INSERT OTHER ADVERTISING SERVICES USED]
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED. COMMON LINKS INCLUDE:
- FACEBOOK - https://www.facebook.com/settings/?tab=ads
- GOOGLE - https://www.google.com/settings/ads/anonymous
- BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
[INCLUDE THE FOLLOWING SECTION IF YOUR STORE IS LOCATED IN OR IF YOU HAVE CUSTOMERS IN EUROPE]
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
[INCLUDE ALL THAT APPLY TO YOUR BUSINESS]
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Selling Personal Information
[INCLUDE THIS SECTION IF YOUR BUSINESS IS SUBJECT TO THE CALIFORNIA CONSUMER PRIVACY ACT AND SELLS PERSONAL INFORMATION AS DEFINED BY THE CALIFORNIA CONSUMER PRIVACY ACT]
Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).
[Insert:
- categories of information sold;
- IF USING SHOPIFY AUDIENCES: information about your use of the Site, your purchases, and the email address associated with your purchase
- instructions on how to opt-out of sale;
- whether your business sells information of minors (under 16) and whether you obtain affirmative authorization;
- if you provide a financial incentive to sell information, provide information about what that incentive is.]
Your rights
[INCLUDE FOLLOWING SECTION IF YOUR STORE IS LOCATED IN OR IF YOU HAVE CUSTOMERS IN EUROPE]
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS]
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
[INCLUDE FOLLOWING SECTION IF YOUR BUSINESS IS SUBJECT TO THE CALIFORNIA CONSUMER PRIVACY ACT]
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS]
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]
Cookies Necessary for the Functioning of the Store
Name | Function | Duration |
---|---|---|
_ab | Used in connection with access to admin. | 2y |
_secure_session_id | Used in connection with navigation through a storefront. | 24h |
_shopify_country | Used in connection with checkout. | session |
_shopify_m | Used for managing customer privacy settings. | 1y |
_shopify_tm | Used for managing customer privacy settings. | 30min |
_shopify_tw | Used for managing customer privacy settings. | 2w |
_storefront_u | Used to facilitate updating customer account information. | 1min |
_tracking_consent | Tracking preferences. | 1y |
c | Used in connection with checkout. | 1y |
cart | Used in connection with shopping cart. | 2w |
cart_currency | Used in connection with shopping cart. | 2w |
cart_sig | Used in connection with checkout. | 2w |
cart_ts | Used in connection with checkout. | 2w |
cart_ver | Used in connection with shopping cart. | 2w |
checkout | Used in connection with checkout. | 4w |
checkout_token | Used in connection with checkout. | 1y |
dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30min |
hide_shopify_pay_for_checkout | Used in connection with checkout. | session |
keep_alive | Used in connection with buyer localization. | 2w |
master_device_id | Used in connection with merchant login. | 2y |
previous_step | Used in connection with checkout. | 1y |
remember_me | Used in connection with checkout. | 1y |
secure_customer_sig | Used in connection with customer login. | 20y |
shopify_pay | Used in connection with checkout. | 1y |
shopify_pay_redirect | Used in connection with checkout. | 30 minutes, 3w or 1y depending on value |
storefront_digest | Used in connection with customer login. | 2y |
tracked_start_checkout | Used in connection with checkout. | 1y |
checkout_one_experiment | Used in connection with checkout. | session |
Reporting and Analytics
Name | Function | Duration |
---|---|---|
_landing_page | Track landing pages. | 2w |
_orig_referrer | Track landing pages. | 2w |
_s | Shopify analytics. | 30min |
_shopify_d | Shopify analytics. | session |
_shopify_s | Shopify analytics. | 30min |
_shopify_sa_p | Shopify analytics relating to marketing & referrals. | 30min |
_shopify_sa_t | Shopify analytics relating to marketing & referrals. | 30min |
_shopify_y | Shopify analytics. | 1y |
_y | Shopify analytics. | 1y |
_shopify_evids | Shopify analytics. | session |
_shopify_ga | Shopify and Google Analytics. | session |
[INSERT OTHER COOKIES OR TRACKING TECHNOLOGIES THAT YOU USE]
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]
Last updated: [Date]
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to
request a
return.
To be eligible for a return, your item must be in the same condition
that you
received it, unworn or unused, with tags, and in its original packaging. You’ll also
need the
receipt or
proof of purchase.
To start a return, you can contact us at Orders@braneu.com. Please note that returns will
need to be
sent
to the following address: [INSERT RETURN ADDRESS]
If your return is accepted,
we’ll send
you
a return shipping label, as well as instructions on how and where to send your package.
Items sent
back
to us without first requesting a return will not be accepted.
You can always
contact us
for
any return question at Orders@braneu.com.
Damages and issues
Please inspect your order upon reception and
contact us
immediately if the item is defective, damaged or if you receive the wrong item, so that
we can
evaluate
the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be
returned,
like
perishable goods (such as food, flowers, or plants), custom products (such as special
orders or
personalized items), and personal care goods (such as beauty products). We also do not
accept
returns
for hazardous materials, flammable liquids, or gases. Please get in touch if you have
questions or
concerns about your specific item.
Unfortunately, we cannot accept returns on
sale items
or
gift cards.
Exchanges
The fastest way to ensure you get what you want is to
return the
item
you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above,
if the
merchandise is being shipped into the European Union, you have the right to cancel or
return your
order
within 14 days, for any reason and without a justification. As above, your item must be
in the same
condition that you received it, unworn or unused, with tags, and in its original
packaging. You’ll
also
need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your
return, and
let
you know if the refund was approved or not. If approved, you’ll be automatically
refunded on your
original payment method within 10 business days. Please remember it can take some time
for your bank
or
credit card company to process and post the refund too.
If more than 15 business
days have
passed
since we’ve approved your return, please contact us at Orders@braneu.com.